Terms & Conditions

Here is a professionally structured Refund & Cancellation Policy tailored for Prayaashee Print Hub (printing business with online & offline payments in India).
You can directly paste this as a separate page on your website.

Refund & Cancellation Policy

Effective Date: [Insert Date]

This Refund & Cancellation Policy applies to all orders placed with Prayaashee Print Hub through our website (printhub.prayaashee.com), WhatsApp, phone, or offline at our location.

By placing an order, you agree to the terms mentioned below.

1. Order Cancellation Policy

Before Printing Starts

  • Orders may be cancelled only if the cancellation request is made before the printing process begins.

  • If payment has been made, the amount may be refunded after deducting applicable transaction or processing charges (if any).

After Printing Has Started

  • Once printing or production has started, the order cannot be cancelled.

  • No refund will be issued after production begins.

2. Refund Policy

Due to the customized nature of printing services, refunds are limited.

Refunds Will Be Considered Only If:

  • There is a manufacturing defect.

  • The printed product is significantly different from the approved design.

  • Wrong product was delivered by our team.

Refunds Will NOT Be Applicable If:

  • Errors exist in customer-provided files (spelling, grammar, design, alignment, resolution issues).

  • Color variations occur (minor color differences are normal in printing).

  • The customer has approved the final design proof.

  • The issue is reported after 48 hours of delivery.

3. Replacement / Reprint Policy

  • In case of genuine defects, we may offer a free reprint instead of a refund.

  • The decision to provide refund or reprint rests solely with Prayaashee Print Hub.

  • Defective products may need to be returned (if applicable).

4. Refund Processing Time

  • Approved refunds (if any) will be processed within 5–7 working days.

  • Refunds will be credited to the original payment method (UPI, Bank, Card, etc.).

  • We are not responsible for delays caused by banks or payment gateways.

5. Payment Method Specific Conditions

Online Payments

  • Refunds will be processed to the same account used for payment.

  • Gateway charges (if non-refundable by payment provider) may be deducted.

Offline Payments

  • Refunds for cash payments may be processed via bank transfer or UPI.

6. How to Request Cancellation or Refund

To request cancellation or report an issue, contact us within 24–48 hours of delivery:

📧 Email: prayaashee.printhub@gmail.com
📞 Phone: +91 9631367678

Please include:

  • Order ID

  • Photos of defective product (if applicable)

  • Clear explanation of the issue

7. Non-Refundable Services

The following are strictly non-refundable:

  • Design charges

  • Urgent/Express printing charges

  • Customized products already produced

  • Bulk orders printed as per approved proof

8. Legal Jurisdiction

This policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Greater Noida / Uttar Pradesh.